Privacy Policy

I securely store your data for legitimate purposes. Please read my full Privacy Policy below.

 Hopwood Hippy Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

·   Contact details

·   What information we collect, use, and why

·   Lawful bases and data protection rights

·   Where we get personal information from

·   How long we keep information

·   Who we share information with

·   How to complain

Contact details

Post: 29 Hopwood Street, BARNSLEY, South Yorkshire, S70 2BS, GB

Telephone: 07809222218

Email: hopwoodhippy@gmail.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

·   Names and contact details

·   Addresses

·   Dog Health information (including dietary requirements, allergies and health conditions)

·   Photographs or video recordings

·   Records of meetings and decisions

·   Identification documents

We collect or use the following information for service updates or marketing purposes:

·   Recorded images, such as photos or videos

We collect or use the following information to comply with legal requirements:

·   Name

·   Contact information

·   Identification documents (for Dog)

We also collect or use the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:

·   (Dog) Health information

We collect or use the following personal information for dealing with queries, complaints or claims:

·   Names and contact details

·   Payment details

·   Account information

·   Purchase or service history

·   Financial transaction information

·   Information relating to health and safety

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

·   Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

·   Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

·   Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

·   Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

·   Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

·   Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

·   Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  Ensuring minimal disease and health risks to all guest dogs by collecting Dog Health information on each guest dog.
I collect people\'s contact information, addresses & phone numbers so that I can send updates on their dog (part of my service) and for the purposes of ensuring the dog is cared for in an emergency.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  Proof of wellbeing & happiness of the dog, both to send to the owner as part of our service; and sometimes to post these pictures and videos to social media/ our website, to show the quality of care and service.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

·   Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information for legal requirements are:

·   Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

·   Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  Refund capability; we collect payment information & service history to accurately address concerns and complaints, and offer Refunds as required.

o  Incident Reports: we collect information regarding health and safety, incidents etc; as context for any potential complaints; and for the council licensing department, to show that we are handling incidents appropriately; and for improving staff training regarding health and safety incidents.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

·   Directly from you

How long we keep information

As aligned with council licensing regulations, we maintain records for 3 years from the date they were first made.
After 3 years, the information is securely destroyed or deleted from our system.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

Others we share personal information with

·   Health care providers (veterinary practices as needed)

·   Relevant regulatory authorities (Animal Health branch of BMBC)

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 23-05-25